Frequently Asked Questions / General Information | Terms & Conditions

Frequently Asked Questions / General Information

Please note that we now have a no-smoking policy in all of our cottages.

What time can I arrive?

Arrival time is between 3:30pm and 6pm. If we are able to offer an earlier arrival time, we will note this on your final confirmation. To ensure that each cottage is thoroughly cleaned and prepared to the standards that you would expect, we ask that you do not arrive earlier than this time. If you are going to arrive after 6pm, please call us to make appropriate arrangements to pick up the keys to your cottage.

What time do I have to leave?

The latest time of departure is 10am.

Are your cottages non-smoking?

Yes - all our cottages are non-smoking although you may smoke outside the cottages. We ask guests to respect this policy and please note that we reserve the right to charge for a commercial clean if this rule is broken.

Can I bring my pet?

We welcome well-behaved dogs (but no other pets) in all cottages except Little Shippen by prior arrangement only and subject to our ‘doggy rules’ (see terms and conditions). There is a limit of one dog in Huel and two in Farm, Barn and Shippen. We ask you to read our terms and conditions relating to dogs and ensure that you can comply with them before you make a booking for your dog.

What facilities are there in Herodsfoot?

Although not isolated, we are in a very quiet rural area. Herodsfoot is a peaceful hamlet with no shops or pub - just a church, post box and phone box. There are small shops, post office and pubs within two miles and a large supermarket in Liskeard (5 miles).

Are your cottages suitable for disabled visitors?

Please call us to discuss any special requirements; we will do all we can to accommodate your needs. Please note that these are old, stone cottages which unfortunately are not suitable for wheelchair users.

Shippen and Little Shippen cottages have a bedroom, bathroom, toilet and kitchen on the ground floor with only two steps, making them suitable for people with limited mobility. Unfortunately Barn is not suitable for those with mobility problems as it is accessed via a flight of steps.

What linen do you provide?

We provide sheets, pillowcases, duvets + covers, towels and tea-towels. Please bring your own beach towels.

Are Cots, Highchairs and Stair Gates available?

Yes, these are available free of charge - please indicate your needs on the booking form. Please note Little Shippen is not suitable for cots. We do not supply cot bedding.

Does the cottage have a VCR or DVD?

Each cottage has a colour TV with 30channel FreeView and VCR. We can provide a DVD Player for a hire charge of £10 per week - please request at time of booking. DVDs and Video tapes can be hired from the Spar Shop at Dobwalls.

What about Heating and Electricity?

Each cottage has night store heating, which is included in the hire charge (from October to May) and will be made available if the weather turns cold at other times. All other electricity is supplied via £1 slot meters.  In Shippen and Farm, the first basket of logs is free. Additional logs are available at £2 per basket.

Is there anything else I should know?

Roads - access into Herodsfoot is by narrow lanes.
Mobile phones - there is no service in our valley. Please note that we have a payphone on site but it does not accept incoming calls.

Terms & Conditions

Please note that we now have a no-smoking policy in all of our cottages.

Party Size:

The hirer agrees that the property will not be occupied by more than the numbers of adults and children listed on the booking form except by prior written agreement. The cottages are available for holiday use only for the period specified on the booking form.

Cancellation:

If you need to cancel please advise us immediately. We will try our best to re-let the cottage, in which case we will return your payments less our expenses incurred in re-advertising and administration. If we cannot re-let the cottage, the balance of your hire charge is payable in full on the due date. With your confirmation you will find details of a holiday cancellation policy. We strongly recommend that you insure against cancellation.

If for any reason we have to cancel your booking, our total liability will be limited to a full refund of all monies paid to us.

Pets:

We welcome well-behaved dogs at Tresarran by prior arrangement except in Little Shippen. We ask dog-owners to abide by some rules which safeguard the enjoyment of all the guests at our cottages:

Owners must...

• keep dogs on a lead within the lawn area and car park

• clean up after their dogs.

• leave dogs alone in the cottages at any time
• allow dogs onto furniture or beds
  

Care:

The hirer agrees on behalf of his / her party to take good care of the property and facilities, to leave the cottage in a clean and tidy condition at the end of the hire period and to act with all reasonable consideration for other guests.

Damage:

Minor accidental damage will not normally be charged for, but please inform us of articles damaged during the rental period.

Personal Belongings:

These are the responsibility of the hirer at all times.

Vehicles:

No responsibility can be accepted for damage to any vehicle or its contents.

04/01/2006

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